To check detailed debug logs from the GlobalProtect client To download the GlobalProtect client and to confirm successful SSL connection between the client and the portal/gateway To capture transaction between the GlobalProtect client and the portal/gateway To install and verify the installed client/root CA certificates To verify the GlobalProtect adapter settings and routes installed by the GlobalProtect client Ipconfig/ Ifconfig/ Netstat -nr / Route print To make sure that the FQDNs for the portal/gateway are getting resolved To verify reachability to the portal/gateway Tools and utilities for troubleshooting on the client machine Refer to the GlobalProtect resource guide. The article assumes you are aware of the basics of GlobalProtect and its configuration. This article lists some of the common issues and methods for troubleshooting GlobalProtect. – GlobalProtect agent connected but unable to access resources – GlobalProtect unable to connect to portal or gateway Issues related to GlobalProtect can fall broadly into the following categories:
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